Manchester Airport Reviews

Flight was with TUI to Greece I’m mid July 2022, just before the school holidays. Check in was ok with only a small 20 minutes queue. Getting through security was a massive queue and total madness with people loosing items and trays almost thrown onto conveyors for scanning. Once through it was like a mad house, toilets leaking onto the floor and out of service, 20 minutes wait for coffee, no available seats so people sitting on the floor (this was terminal 2 by the way). On return we had a three hour delay in Greece without any explanation and to really cheer us up a wait for almost three hours for our luggage to arrive again without a single apology or reason for the delay. Manchester airport is an absolute disgrace and people are treated worse than animals. I have been lucky enough to travel all over the world and have never experienced anything as poor as this.

Just dropped my daughter and family off at Manchester airport terminal 2. I was there 4 minutes but was mugged by a machine on the way out which stole £5 from me and then let me go. How is this allowed.

Going to keep this short as I’m so hacked off and feeling ripped off. I booked fast track for security due to the horror stories, plus lounge access……after all, it’s the first holiday in 3 years so let’s do it in a bit of style.

Flight was at 18:20 (well done TUI!) so we arrived as planned at 15:00. Check in was good (well done TUI), but as soon as the responsibility was the airport’s, then things started to unravel. We were told not to go through fast track as it “would make no difference”. Wrong mate, it would have made loads. We walked away 40 minutes later.

Went straight to the Escape Lounge and were told that the food would come out at 16:30. Great, that’s a chance to have a drink and relax after the drive. What was actually meant by “the food would come out at 16:30” is that the burnt stodge on the hot plate would be removed…….and not replaced with anything fresh……..because the place shuts at 17:00. To add insult to injury, the bar closed at 16:30 but customers only informed of that after it was locked up. £80 for a sprite, a Prosecco and a whisky…….ouch. Utter and total rip off.

Shocking airport, next to no places open for food/drink. The places that are open takes over an hour queueing.
Avoid at all costs!

Manchester Airport is a disgrace to the entire UK compared to the palaces I passed through while on my travels, Manchester is a toilet that needs to be demolished and brought up to International standards. After a 7 hour flight I along with 100s of others had a 15 minute walk to immigration along narrow tired passageways up and down steps to what looked like a car park and temporary location for immigration, and baggage claim was no better old tired and dirty. If I could give no stars that would be my ideal option.

Our flight back from Paphos yesterday was nothing short of a joke. The plane was already delayed due to a crew issue which was not a good start. The plane barely had any food or drinks as apparently it’s only filled once a day in the morning and when it’s gone it’s gone (our flight was at 2pm so god help those that had an evening flight). After arriving at Manchester we had to sit on the plane for 40 minutes waiting for the ground crew to bring the steps and allow us to officially park up. The security queues were fine however the staff are just plain rude. Everyone had to electronically scan their passports and there we lots of elderly people who were struggling to use the system. Instead of being offered a little patience and assistance, they were totally demoralised in front of other passengers and were told to go into another queue which represented the conga. After arriving into baggage claim it was very clear that the airport had lost control of what was going on. Baggage was being delivered to the wrong carousels, there were no baggage handlers to unload the planes, and unclaimed luggage was strewn all over after people didn’t know where they were collecting their bags from. After waiting an hour and a half we were told our baggage would be another 10 minutes, this clearly wasn’t the case. People who had boarded with hand luggage were advised by Ryan air to check them into the hold which caused these types of passengers and unnecessary delay. They gave the odd announcement that they had staffing issues which they apologised for. Passengers were beginning to complain and become irate as 7 flights had now landed with no one being able to collect baggage and there was no room for anyone to move. A passenger complained after she still don’t have her bags yet flights that landed considerably after hers had now collected there’s. She was clearly told that the planes that were flying back out next were to take priority and that for them to sit there waiting in order of arrival would cost the airport and airline a considerable amount of money and therefore she wasn't a priority! It turns out that our bags had been dumped outside the carousels and had been sat there well over an hour along with another two flights, but they only had two baggage teams working and they needed to unload the planes.Now I appreciate that they were short staffed, and you shouldn’t take it out on staff that have made it into work, but they don’t help themselves. The staff were rude, unhelpful and had a clear lack of customer service skills all round. It doesn’t matter what time of year it is, but out of all the other airports I have ever used, Manchester is always the most chaotic and unorganised.

Dreadful experience - TUI flight 0700 4 July - arrived at T2 at 0415 having checked in on line and dropped off cases day before - Security queues snaking took 2 hours. We were advised at Drop off to make sure we were at Security at least 2 hours before our flight - hence we allowed nearly 3 hours simply to go thru security & get to our Gate.
Worst still - return flight landed on time at 1700 - waited at the carousel for 2 hours after clearing Border Control - passengers with tired children - passengers with trains to catch to carry on their journey.
No staff on the floor and a few announcements to advise cases will be delayed but will be delivered.
There were suitcases from previous flights all over the place waiting to be collected we presume.
We would try to avoid flying from this Airport if we could having had a previous experience 3 years ago when it took again over 2 hours to wait for our bags.
We were led to believe the problems are caused by Swissport baggage handling.

What a joke it is trying to pick someone up from this dreadful Manchester Airport. Set off once family through passport control and got there 30 mins later. Oh, we are still waiting for our baggage. Parked up on the one hour free bus drop off zone. Then the clown comes around and moves you on. The only reason I’m here is the incompetent Manchester Airport. The muppet then said it’s not Manchester Airport as it’s made up of five segments. We are just the landlord. Your problem is with the baggage handlers. It shows how out of touch this bunch of comedians are, instead of pulling together they blame each other. Horrendous place and organisational. Let’s all stop flying from Manchester and use other airports. They then might realise working as a team and pleasing your customers is the only way forward.

Don’t believe what the press say. Had seamless check in and security clearance. Arrived 3 hours before our flight was due to depart. Sufficient time. From entering the airport to getting to the departure lounge took less than an hour. Superb service. No complaints.

If there was the option for no stars i'd use it. Got to airport in advance as advised, good job!! Massive queue outside for easyJet! Got shoved into that queue for a long time, got to the end, got into the building to yet another massive queue the same!!! All this was to queue to get to a self service check in for your case, weigh it put your own label on!! Then go queue again for a desk (out of the huge length of desks only about 3 or 4 open!) to drop your bag off......then off to Security. We'd actually booked into one of the Lounges but with all this queueing we did not make it! At security we mentioned we'd missed our Lounge booking and were sent through priority!!! But, again although no queues initially they were not fast!! Took too long and eventually after everything we only had 15 mins to get to the gate!!! Absolutely awful and will try very hard NEVER to fly from here again, or definitely not easyJet, I'll review them too!

Manchester airport is a disgrace. We had an early flight and with lovely check in staff we cleared without any problems but couldnt believe our eyes when we went to find something to eat. Queues to food outlets were unbelievable with people waiting almost 30 minutes to be served.. The area resembled a,war zone, it was dimly lit,filthy dirty and people were fed up. We finally got served, paid over £25.00 for 3 sandwiches and 3 coffees that were only fit for the bin. What a contrast on return journey from Palma airport,bright,clean,welcoming with fresh,reasonably priced food. Arriving back in Manchester it was heartbreaking to arrive at baggage carousel and see peoples suitecases strewn everywhere unclaimed ,again the area was grey ,dirty and full of thouroughly miserable passengers. No staff around to help, it was a "get on wth it"attitude. For gods sake Manchester sort yourselves out, if your short of staff ask yourselves why and strive to be the kind of place people want to work. The only reason people are using the horrible place is because they dont have a choice. You truly dont deserve peoples custom and people using your service deserve much much better. Honestlyif you can travel from somewhere else then seriously consider it because their total lack of customer care is beyond belief

We travelled through Manchester Airport in March and found it pretty bad. Our return arrival in April was much better.

We flew out again to America in June and arrived back on 14th July. Both Virgin flights were just great. The staff couldn’t have been nicer or more helpful. The car parking was fantastic too.

So why not 5 stars? Yes as usual there are a lot of building works going on, but that is no excuse for the toilets being disgustingly filthy. The area around the main entrance and bus stops are also filthy with lots of things having been spilt and never ever cleaned up in years! Chief Exec of Manchester Airport get your cleaning rotas sorted! If there are staff shortages get out and do it yourself! First impressions matter.

what can I say !!! it has been one of the worst experiences ever .. this must be the worst airport I have used , Security stuff top it all up , you can tell they are unprofessional , the way they deal with people , most of all the senior stuff , the arrogance shows that these people lack in education , the. way they look there behaviour !!!!!! the senior security is a bully with high authoritative voice , bullies people of a bottle of medicated foot location , this guy needs some serious training before he can do any Job , airport crowded with no where to sit , high prices dirty toilets and everywhere seemed like a war zone. , very depressing how could have Great (!!!! ) Britain allowed this to happen , this is unacceptable when you are paying high prices for everything . shame on you

Flew out Saturday 9 July. Arrived at airport 12.00 midday, was in departure lounge by 12.40. It was a breeze with Jet 2, minimal queues and no delays at all.
Arrived back (30 minutes early) at 00.30 17 July and was in our taxi by 01.15. Again, no queues at all.
Thank you, those two visits were faultless!!

Booked car parking for me and my in-laws. On one of the bookings the website crashes and said payment failed. In the end I got two email confirmation for the two transactions. But when I checked my credit card I had been charged three times. I used their complaint form online and was told they would get back in 10 days in an email. Tried again a month later after no response. Got a new email saying 10 days. Still nothing. Went through my credit card in the end. They were good, put the money back on my card then recharged me three days later!!!! They owe me £112. I have a parking account with them and I can clearly see two orders and two orders only. I have two email confirmations only. They have stolen my money. If I do not get a reply I am going to the ombudsman.